ALERT LEVEL 2 - SHIPPING UDATES
We are working hard to get all orders out the door as fast as possible (usually within 1 day). However, please expect delivery to take longer than usual as local courier services are dealing with an unprecedented nationwide increase in online orders. Courier Post have stated that parcels sent throughout NZ could be delayed by up to 5 business days and up to 2 weeks for Auckland.
If your order has been delayed please don't contact us directly, instead contact the courier service provided for more info.
Courier Post (NZ)
Due to new operating procedures, your tracking info won't be updated by Courier Post immediately, so don't be alarmed if your tracking number does not show any updates. If you have received a tracking number from us, your package would have been collected by the courier and is waiting to be processed at the depot.
Couriers will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. If no one comes to the door, the courier will follow the standard process which is to leave the item in a safe place or leave a card to call and return to depot if there is no safe place to.
DHL Express (AUS)
DHL deliveries are not experiencing severe delays but please be mindful that orders might not arrive as quickly as usual.
Your local DHL delivery driver will ask for your identification, then sign on your behalf. To avoid theft or other delivery issues, DHL records the geo-location of their drivers at the time of signature. You should also consider taking advantage of DHL's "On Demand Delivery", which allows DHL to deliver signature-required parcels safely, without a signature.
NEW ZEALAND SHIPPING
All NZ orders are shipped with Courier Post and will take 1-3 business days to be delivered. You can track your order with the tracking number provided in the order confirmation email.
- orders under $40: $3.90
- orders $40 and over: FREE
- orders under $40: $7.90
- orders $40 and over: $3.90
- $7.90 (Orders must be placed before 2pm on Friday)
Express shipping with DHL and will take 1-5 business days to be delivered. You can track your order with the tracking number provided in the order confirmation email.
- orders under $80: $20
- orders $80 and over: FREE
REST OF THE WORLD
- DHL shipping: $35
Crafty E-liquids is not responsible for customs fees. It is the customer's responsibility to research customs fees for their country and to pay any necessary fees that result from the shipment. Any package returned due to refusal will not be refunded.
Customs processing time can vary and may impact shipping times. Crafty E-liquids does not guarantee any international shipping times and will not refund shipping costs due to delivery time.