Courier Post has an overnight delivery target for all major towns and cities and you can reasonably expect your package to arrive on the following business day. However please be aware that we cannot guarantee overnight delivery, only that we will get your package to Courier Post in time for them to meet their target. Rural addresses are not eligible for overnight delivery, and an extra 1-2 working days should be allowed.
If you enter a rural delivery address but do not select the rural delivery shipping option this will delay the processing of your order as we will have to contact you to request that you pay the difference. Please use the NZ Post Address & Post Code Finder to check your address if you are unsure.
We strongly recommend requiring a signature upon delivery to protect against lost or stolen packages. In the event that Courier Post attempts delivery but nobody is available to sign for your package a Card To Call will be left which gives you the option of requesting redelivery or picking your package up from the nearest depot. If you would prefer that your package be left in your letterbox or at your front door and you are willing to accept liability in the case of a lost or stolen package then we can send your package without the requirement for a signature.
All packages are sent in plain shipping bags with no branding or distinguishing information.
You will receive an email with a tracking number once your order is physically in the hands of CourierPost. You can track the status of your package on the NZPost tracking site. Packages are not always scanned immediately and can take 1-2 hours to show up on the tracking site.